Comprehensive services to support you at every stage

Operational Support

We offer a full suite of operational support services to make sure your programs are as effective as possible.

Our management team is there to support you at every stage — from program design, through helping you devise your marketing strategy and materials, to rolling out your program and ensuring it runs smoothly.

Our comprehensive program management services include:

  • Integrated KYC and BSA/AML solutions
  • Chargeback administration and dispute management
  • Cardholder services — including an IVR self-help line and 24/7 customer call center
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Dedicated Account Manager

You’ll have your own dedicated account manager, who’ll quickly get to know your business’ specific requirements and unique challenges.

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Launch Services

Our consultants are on hand to help you at each step of a new launch, including program marketing, card design and production, and risk limits and alerts configuration. Please see our Integrated Launch Services for more information.

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Compliance

We’ve chosen a market-leading KYC application and fully integrated into our system.

BSA/AML is our own solution, and has been designed to comply with all relevant regulatory provisions of the BSA, using sound risk management policies, procedures and processes.

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Chargeback Support

Our team has considerable experience in navigating dispute and chargeback procedures. As our system can give them unsurpassed, real time visibility of your cardholder accounts, we can make the process much faster and easier.

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Cardholder Services

Our IVR technology means we can customize a greeting script, provide dedicated toll free numbers, offer customized menu trees and transfers out.

Contact options include phone, email and online chat and our call center operates 24/7 — on-site during working hours and outsourced at other times.